Communication & Marketing Tools

A built-in phone system, two-way texting, automated emails, message templates, and an event-driven automation engine - everything your repair shop needs to stay connected with customers without leaving the POS.

Communication & Marketing

5 Features to Keep Customers in the Loop

Phone calls, texts, emails, and automations - all built into your POS so you never have to copy a number or switch apps to reach a customer.

VoIP Phone System

Full business phone system with call routing, voicemail, caller ID with customer info popup, call recording, and missed call tracking. All built into the POS - no separate phone provider needed. When a customer calls, their profile and order history appear instantly so your team can greet them by name and answer questions without searching.

FixStop POS marketing dashboard with campaigns, audience, and message tracking

SMS & Text Messaging

Send repair status updates, appointment reminders, and marketing texts. Two-way texting so customers can reply back - all conversations are logged on the order.

Email Notifications

Automated emails for order confirmations, repair updates, invoices, and marketing campaigns with customizable templates that match your brand.

Customer Messaging Templates

Pre-built message templates for common scenarios like "repair complete," "parts ordered," and "device ready for pickup." Customize them once, then send with one click.

Automation Engine

Set up event-based triggers: when a repair status changes, automatically text or email the customer. "When repair is complete, text customer" - it just works. No manual follow-ups, no forgotten messages. Build rules once and let the system handle the rest so your team can focus on repairs instead of chasing customers.

Explore More POS Features

Communication tools are just one piece. Discover everything else your repair shop POS can do.

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