How much does the Uber pickup cost?
We book the Uber rides and add the fares to your repair bill. The fare depends on your distance from our Alafaya Trail shop. You pay it together with the repair when your device comes back.
Do I need a credit card to request a pickup?
No. Just tell us your device, name, number, and address. The Uber fares are added to your repair bill and paid together with the repair.
How do I request a pickup?
Tap Request an Uber Pickup on this page, choose your device, and enter your name, number, and address. We text you to confirm a pickup time and then book the Uber.
What devices can you pick up?
Phones, tablets, laptops, computers, game consoles, and smartwatches. TVs are too large for a car ride, so we offer in-home TV repair instead.
How should I pack my device?
Ideally, put it in a small box and tape it shut, with your name on the outside. That way the driver only handles the box and never touches your device. A sealed padded envelope works for phones and watches.
Is FixStop responsible if my device is lost or stolen?
No. Uber pickup and delivery is offered as a convenience, and FixStop is not responsible for lost or stolen items during Uber rides. Packing your device in a taped box and being there for both handoffs helps keep it safe. If you would rather not take that risk, you are always welcome to drop it off at our shop.
Do I need to be home for the pickup?
Yes. Someone needs to hand the device to the driver at pickup and receive it when it comes back. We confirm both times with you by text.
When will I know the repair price?
After our free diagnostic, we text you the exact price. No work starts until you approve it.
How long does it take?
Most repairs are done the same day. Some repairs need a part ordered or more bench time, and we will tell you up front if that is the case.
What areas do you pick up from?
We pick up from the Orlando area around our Alafaya Trail shop, including East Orlando, UCF, Oviedo, Waterford Lakes, and Avalon Park. We confirm your address when we text you.