PS5 No Display Problem Reported by Customer
A customer from Waterford Lakes near Alafaya Trail visited FixStop because their PlayStation 5 turned on but showed no image on the TV. The console powered up with lights and fan noise, but the screen stayed black. The customer tried different HDMI cables and checked the TV input, but the problem remained. Many gamers describe this as PS5 turns on but no display, PS5 no picture, or PS5 HDMI not working.
Common Causes of PS5 No Display Issues
When a PS5 shows no display even though it powers on, there are a few common causes:
- Damaged HDMI port, where bent pins or a loose connector block the signal
- Shorted HDMI controller chip, which manages video output to the TV
- Bad HDMI cable, less common but worth checking first
- Firmware or software corruption, which can sometimes cause display failure
- Mainboard trace damage, if the system was dropped or the cable forced in
Customers in Orlando often search for PS5 HDMI repair near me, PS5 black screen fix, or PlayStation 5 HDMI port replacement when they face this issue.
Diagnostic Findings on the PlayStation 5
At FixStop, our technicians tested the console using multiple HDMI cables and monitors. We quickly confirmed the HDMI port was physically damaged, with bent pins and poor connection. Further testing showed that the HDMI controller chip was shorted out as well, preventing the PS5 from sending a video signal even if the port was replaced alone. This double failure explained why the system stayed on but never displayed an image.
Repair Solution for PS5 HDMI Port and Chip
Our repair team performed a full PS5 HDMI port replacement and HDMI controller chip replacement. Using advanced micro soldering tools, we removed the faulty port and chip, installed high quality replacements, and carefully reflowed the board connections. After the repair, the PS5 displayed normally on both TV and monitor. We stress tested the system with games and streaming apps, and the customer confirmed the black screen issue was gone. This type of dual repair is one of the most common console fixes we perform at FixStop in Orlando.
How to Prevent PS5 HDMI Port Damage in the Future
To reduce the risk of HDMI failure, we recommend:
- Always insert and remove HDMI cables gently, without forcing the connector
- Use high quality HDMI cables to reduce strain on the port
- Keep the PS5 on a stable surface to avoid cable pulling or stress
- If you notice flickering video or no signal, bring it in early to prevent chip damage
The customer left FixStop with their PS5 fully restored, able to play games again with no display problems. This case demonstrates how FixStop provides expert HDMI port and chip repair for PlayStation 5 consoles, saving gamers from replacing their system unnecessarily.