Customer Management & CRM

Build stronger relationships with your customers using a fully integrated CRM designed for repair shops. Manage profiles, track order history, let customers check their repair status online, and grow your reputation with automated review tracking.

CRM

Customer CRM Profiles

Full customer profiles with contact info, order history, device records, repair preferences, notes, and communication log all in one place. Every interaction is tracked so your team always has the full picture before picking up the phone or greeting a walk-in.

Customer Tools

More Ways to Serve Your Customers

From self-service portals to smart upselling, give your customers a better experience at every touchpoint.

Customer Portal

Customers can check their repair status online, view estimates, approve repairs, and make payments without calling the shop. Fewer phone calls, happier customers, and a more professional experience.

Product Upselling

Suggest accessories, screen protectors, and cases during checkout with smart product recommendations based on the device being repaired. Increase your average ticket size without being pushy.

Google Reviews Coming Soon

Automatically request Google reviews after completed repairs. Track review counts and ratings from your dashboard. Build your online reputation on autopilot and turn every satisfied customer into a five-star review.

Keep Exploring

Related Categories

Customer management works hand-in-hand with the rest of your repair shop operations.

Ready to Build Better Customer Relationships?

Join repair shops across the country using FixStop POS to manage customers, automate follow-ups, and grow their reputation with built-in CRM tools.

Start Free Trial View All Features

14-day free trial • No credit card required • Cancel anytime